ServiceDesk Plus to Vivocha
migration service

Extremely easy , no special know how or programming required. A complete ServiceDesk Plus to Vivocha data migration software.

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The best ServiceDesk Plus to Vivocha tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just decide on customer info you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the new platform and observe the wonders happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket is missing critical customer service information.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link both platforms, tick what you need to migrate and allow the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

You data is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You control the process

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick the data arrangement, when it starts, and in what order.

Our developers considered customer experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from ServiceDesk Plus to Vivocha

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in Vivocha.

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When migrating your records from ServiceDesk Plus to Vivocha we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to Vivocha work

  • Get ready

    Register and go to our migration software.

  • Pick and connect your ServiceDesk Plus service desk with HDM.

  • Give access to your Vivocha account.

  • Outline your business needs

    Let us understand precisely what components of your migration you want to fine-tune

  • Get your preferences estimated

    We shall analyze your case and get back to you with a price range and a scope of work.

  • Migrate from ServiceDesk Plus to Vivocha everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Vivocha import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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