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ServiceDesk Plus to UserVoice
migration service

Trouble-free , no special skill set or programming required. A complete ServiceDesk Plus to UserVoice data migration tool.

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The best ServiceDesk Plus to UserVoice tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to migrate and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just select what data will go to the target solution and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing essential customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link both platforms, tick what you want to take to a new database and let the tool deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we designed a system that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You control the process

Manage your information with our in-app data mapping solution. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from ServiceDesk Plus to UserVoice

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in UserVoice.

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When migrating your records from ServiceDesk Plus to UserVoice we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to UserVoice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to UserVoice work

  • Get ready

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from ServiceDesk Plus to UserVoice.

  • Fill in the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to UserVoice all data

    When everything's tested, choose a quiet time with the least load on the support team and begin migrating from ServiceDesk Plus to UserVoice.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your UserVoice import

Our team would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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