ServiceDesk Plus to Track-It!
migration service
Smooth , no special knowledge or coding required. A complete ServiceDesk Plus to Track-It! data migration instrument.
ServiceDesk Plus to Track-It!
Your best tool for ServiceDesk Plus to Track-It! data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Simply choose what data you need to transfer and start the transition when comfortable.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and enjoy the wonders happening.Record completion
Transfer your help desk data in full to ensure that no ticket has lost critical customer support information.Automated migration
Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we ensured that our tool is as easy to use as it can possibly be.
Connect the help desks, pick records, click ok, and the migration is ready!
Intact data links
From sender information to phone number connection, your entire database will keep their previous data structure untouched.
You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.
Security is priority
You data is key which is why we created a system that will keep your information safe and sound.
Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.
You control the process
Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Simple & effective
In just a few buttons to press it is possible to select the data arrangement, when it goes, and in what order.
Our software took customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.
Great service first
Apart from producing great customer support services, we always want to improve our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to switch from ServiceDesk Plus to Track-It!
Strong safety of your data
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in Track-It!.Next
Sustained association between object and people
When migrating your data from ServiceDesk Plus to Track-It! we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from ServiceDesk Plus to Track-It!
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from ServiceDesk Plus to Track-It! work
-
Prepare
Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from ServiceDesk Plus to Track-It!.
-
Link ServiceDesk Plus
Complete the form with necessary credentials to make it possible for our data migration tool to retrieve data from your current help desk.
-
Link Track-It!
Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.
-
Choose objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences
-
Migrate limited amount of data
Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
-
Migrate to Track-It! everything
When everything's tested, find a quiet time with the least load on the support staff and begin migrating from ServiceDesk Plus to Track-It!.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your Track-It! import
Our staff would be more than happy to run a customized migration if you have special needs.
Get a price estimation Blog Articles You Might Find Useful
Help Desk System Reviews
Picking the Best Help Desk Software for a Small Business
There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…
Help Desk System Reviews
What An Internal Help Desk Ticketing System Exactly Is?
Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the…
Data Migration 101
What is and Why You Should Do Data Mapping
If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…
