ServiceDesk Plus to Solvemate
migration service

Trouble-free , no special know how or coding required. A complete ServiceDesk Plus to Solvemate data migration instrument.

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The best ServiceDesk Plus to Solvemate tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose the records you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the new system and see the miracle happening.
Data structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing essential customer support details.
Easy process

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just attach your source and target, tick what you want to migrate and let the system deal with the remainder.

Data maintenance

Your information comes complete , you can take our word.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our staff members can see your passwords or other information.

You can rest assured that with HDM no data breaches are possible.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service provider, we work to offer the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ServiceDesk Plus to Solvemate

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Solvemate.

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Sustained connectivity between object and people

When migrating your records from ServiceDesk Plus to Solvemate we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to Solvemate work

  • Get ready

    Sign up and go to our migration service.

  • Pick and link your ServiceDesk Plus support desk with HDM.

  • Give access to your Solvemate account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you want to fine-tune

  • Have your requirements estimated

    We'll research your case and get back to you with a cost and a scope of work.

  • Migrate from ServiceDesk Plus to Solvemate all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Solvemate import

Our team would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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