ServiceDesk Plus to mhelpdesk
migration service

Smooth , no special know how or coding required. A complete ServiceDesk Plus to mhelpdesk data migration tool.

More details

Your best tool for ServiceDesk Plus to mhelpdesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the target platform and observe the magic happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing vital customer service information.
Simple and easy process

No need to worry about scripting or constantly watch each piece of info transferred.

Just attach both platforms, pick what you want to take to a new database and let the tool do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we designed a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from ServiceDesk Plus to mhelpdesk

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in mhelpdesk.

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Sustained association between object and people

When migrating your data from ServiceDesk Plus to mhelpdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceDesk Plus to mhelpdesk work

  • Prepare

    Sign up and go to our migration service.

  • Opt and connect your ServiceDesk Plus service desk with HDM.

  • Connect mhelpdesk

    Give access to your mhelpdesk account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you want to adjust

  • Have your needs estimated

    We'll investigate your case and send you with a total price and a scope of work.

  • Migrate from ServiceDesk Plus to mhelpdesk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your mhelpdesk import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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