ServiceDesk Plus to Kustomer
migration service

Trouble-free , no special expertise or coding required. A complete ServiceDesk Plus to Kustomer data migration instrument.

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The best ServiceDesk Plus to Kustomer tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply choose customer info you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated tool

Scared that you’ll need advanced skills to migrate your info? Worry not as we ensured that our tool interface user friendly as possible.

Link the help desks, select records, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we designed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Record mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Simple & effective

In just a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from ServiceDesk Plus to Kustomer

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up in the right destinations in Kustomer.

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When migrating your records from ServiceDesk Plus to Kustomer we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to Kustomer work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from ServiceDesk Plus to Kustomer.

  • Connect ServiceDesk Plus

    Fill out the form with required credentials to permit our data migration tool to fetch records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kustomer all data

    When everything's tested out, choose a quiet time with the least load on the support department and begin migrating from ServiceDesk Plus to Kustomer.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kustomer import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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