ServiceDesk Plus to Hiver
migration service

Trouble-free , no special skill set or programming required. A complete ServiceDesk Plus to Hiver data migration tool.

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The best ServiceDesk Plus to Hiver tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply decide on the records you need to migrate and set off with the transition right away.
Effortless transition process
No special expertise required. Just select what data will go to the target platform and see the miracle happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing vital customer service information.
Simple and easy process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link your source and target, choose what you want to take to a new database and allow the system do the remainder.

Data maintenance

Your customer data comes unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our team members have access to your passwords or other information.

You may be certain with HDM no data breaches will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service supplier, we aim to propose the best possible migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ServiceDesk Plus to Hiver

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right places in Hiver.

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Maintained relation between object and people

When migrating your records from ServiceDesk Plus to Hiver we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ServiceDesk Plus to Hiver work

  • Get ready

    Sign up and go to our migration software.

  • Opt and connect your ServiceDesk Plus service desk with HDM.

  • Give the right to access your Hiver account.

  • Clarify your requirements

    Let us know what aspects of your migration you wish to modify

  • Have your preferences estimated

    We'll research your case and send you with a price and a scope of work.

  • Migrate from ServiceDesk Plus to Hiver everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Hiver import

Our team would be more than happy to perform a custom migration in case you have particular demands.
Get a price estimation

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