ServiceDesk Plus to Help Sumo
migration service

Smooth , no special knowledge or coding required. A complete ServiceDesk Plus to Help Sumo data migration software.

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Your best tool for ServiceDesk Plus to Help Sumo data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose the records you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and see the magic happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing essential customer support details.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Worry not as we ensured that our tool user friendly as it can possibly be.

Attach the help desks, pick records, click ok, and the migration is ready!

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members can see your passwords or records.

You can rest assured that with HDM no data breaches will take place.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from ServiceDesk Plus to Help Sumo

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in Help Sumo.

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Retained connectivity between object and people

When migrating your data from ServiceDesk Plus to Help Sumo we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ServiceDesk Plus to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceDesk Plus to Help Sumo work

  • Prepare

    Sign-up and go to our migration tool.

  • Opt and link your ServiceDesk Plus support desk with HDM.

  • Grant access to your Help Sumo account.

  • Describe your business needs

    Let us know exactly what parts of your migration you would like to fine-tune

  • Have your needs estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from ServiceDesk Plus to Help Sumo everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Help Sumo import

Our staff would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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