ServiceDesk Plus to Database
migration service

Effortless , no special skill set or programming required. A complete ServiceDesk Plus to Database data migration instrument.

More details

Your best tool for ServiceDesk Plus to Database data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk data in full to ensure that no ticket has lost vital customer support information.
Easy process

You don’t have to bother about coding or constantly control each piece of info transferred.

Just attach both platforms, pick what you need to take to a new database and allow the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is everything which is why we designed a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in charge

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select what goes where, when it starts, and in what order.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service first

Apart from producing great customer service, we always strive to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from ServiceDesk Plus to Database

Castle gates

Strong safety of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in Database.

Next

Sustained connectivity between object and people

When migrating your data from ServiceDesk Plus to Database we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from ServiceDesk Plus to Database

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ServiceDesk Plus to Database work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ServiceDesk Plus to Database.

  • Complete the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect Database

    Do the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Database all data

    When everything's tested, choose a quiet time with the minimal load on the support department and begin migrating from ServiceDesk Plus to Database.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Database import

Our staff would be more than happy to perform a customized migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

Service Desk vs Help Desk: What’s the Difference?

Over the past couple of years, there has been a huge resurgence of all kinds of service desk tools. Many new products have appeared and…

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number…

Book a Call
cancel
%s
— %s