SerioPlus import
in a few clicks

Without techs, delays and hustle. Via robust data import wizard.

More details

Spotless SerioPlus import services just for you

Now, there’s no need to worry about any help desk import troubles. Full platform to platform migration with HDM fast and hassle-free.
Less time & money spent
Clear price, a faster import to the new help desk, and no need to develop the migration method. Get it all with HDM service.
Clean setup
Simply get the customer info ready for the import ahead of time and begin moving your data. No need to deal with everything alone.
Vital custom records with you
No matter if it is for complying reasons, or convenience, import your historical data to the new tool to keep up with customer data easier.
Automated process

Only the smallest preparations are to get done on your side. We already created the migration method.

All you have to do is prepare your platform migration requirements and you’re ready to go.

Data relationship integrity

All your customer records will move complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same applies to the help desk and CSV data. As a result, you get your exact information.

Your info is safe

When you grant your access credentials to our system, you can rest assured.

Only the employees directly connected to the data transfer will have access to your accounts and customer info.

All everything we access is guarded by the data encryption systems from any electronic attacks.

Mapping records

Choose what piece of info will migrate to your new platform yourself.

Throughout the data migration, you can specify what entities to leave behind and what will move.

Simplicity

The full process was deliberately designed to let users to complete the migration themselves.

No need to have special experience or exceptional knowledge, just follow the on-screen hints.

5-star customer service

Our main goal is to make our service as enjoyable to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper communication.

Regardless of the way you contact us, we are always ready to tackle your migration queries.


What are the key reasons to import data to SerioPlus utilizing Help Desk Migration?

Castle gates

Security first

We do not disclose any of your personal information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

Next

Easy to navigate wizard to setup import

Our service was designed to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration make it easier to instantly transition custom fields, as well as map their destination.

Next

Maintained relations between objects and people

All tickets will be imported to SerioPlus with their corresponding agents, contacts, and attachments, that way, saving the history of customers' requests.

Next

Relations illustration

Objects you may import to SerioPlus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SerioPlus in 6 quick steps

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect source Help Desk

    Select and link your source support desk with HDM.

  • Connect SerioPlus

    Grant the right to access your SerioPlus account.

  • Clarify your needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll investigate your case and get back to you with a cost and a scope of work.

  • Import to SerioPlus everything

    Transfer all your customer support records in a single push.

We always keep all of your data secure

We consider security and safety very seriously and have developed an in-depth set of practices, technologies, and policies to help ensure your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

SerioPlus import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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