SerioPlus to UseDesk
migration service

Smooth , no special expertise or programming required. A complete SerioPlus to UseDesk data migration instrument.

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Your best tool for SerioPlus to UseDesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just choose the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new system and see the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer service information.
Effortless procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just attach both platforms, choose what you want to take to a new database and let the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

You data is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in charge

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to switch from SerioPlus to UseDesk

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right places in UseDesk.

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Maintained connection between object and people

When migrating your data from SerioPlus to UseDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to UseDesk work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from SerioPlus to UseDesk.

  • Fill in the form with required credentials to allow our data migration tool to access data from your current help desk.

  • Connect UseDesk

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to UseDesk everything

    Once everything's validated, choose a quiet time with the minimal load on the support department and begin migrating from SerioPlus to UseDesk.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your UseDesk import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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