SerioPlus to Solvemate
migration service

Smooth , no special expertise or coding required. A complete SerioPlus to Solvemate data migration software.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from SerioPlus to Solvemate

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Solvemate.

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Retained association between object and people

When migrating your data from SerioPlus to Solvemate we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from SerioPlus to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from SerioPlus to Solvemate work

  • Prepare

    Sign up and go to our migration tool.

  • Choose and link your SerioPlus service desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Express your needs

    Let us know exactly what parts of your migration you need to modify

  • Have your requirements estimated

    We'll investigate your application and get back to you with a total price and a scope of tasks.

  • Migrate from SerioPlus to Solvemate everything

    Transfer all your customer support records in a single push.


Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Solvemate import

Our staff would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation
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