SerioPlus to SmarterTrack
migration service

Smooth , no special skill set or coding required. A complete SerioPlus to SmarterTrack data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate large volumes of data

Reasons to use Help Desk Migration to migrate data from SerioPlus to SmarterTrack

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in SmarterTrack.

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Maintained connection between object and people

When migrating your data from SerioPlus to SmarterTrack we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from SerioPlus to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from SerioPlus to SmarterTrack work

  • Prepare

    Sign up and go to our migration service.

  • Connect SerioPlus

    Select and link your SerioPlus service desk with HDM.

  • Give the right to access your SmarterTrack account.

  • Explain your business needs

    Let us know exactly what aspects of your migration you need to tweak

  • Get your requirements estimated

    We will analyze your application and send you with a price range and a scope of work.

  • Migrate from SerioPlus to SmarterTrack everything

    Migrate all your customer support information in a single push.


Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SmarterTrack import

Our staff would be more than happy to perform a personalized migration if you have particular requirements.
Get a price estimation
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