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SerioPlus to Puzzel
migration service

Extremely easy , no special expertise or programming required. A complete SerioPlus to Puzzel data migration software.

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The best SerioPlus to Puzzel tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply choose the records you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target system and see the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool is as easy to use as possible.

Link the help desks, choose data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

You data is everything which is why we designed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Simple & effective

In only a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Except providing great customer support services, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from SerioPlus to Puzzel

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in Puzzel.

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Retained association between object and people

When migrating your records from SerioPlus to Puzzel we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Puzzel

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SerioPlus to Puzzel work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect SerioPlus

    Choose and connect your SerioPlus service desk with HDM.

  • Grant access to your Puzzel account.

  • Clarify your needs

    Let us know what aspects of your migration you wish to modify

  • Have your needs estimated

    We will analyze your case and send you with a cost and a scope of work.

  • Migrate from SerioPlus to Puzzel all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Puzzel import

Our team would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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