SerioPlus to Pega Customer Service
migration service

Effortless , no special skill set or programming required. A complete SerioPlus to Pega Customer Service data migration instrument.

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Your best tool for SerioPlus to Pega Customer Service data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply choose customer info you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and observe the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make certain that no ticket is missing vital customer support details.
Automated migration

Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool interface simple to use as it can possibly be.

Link the platforms, pick records, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

Information is everything which is why we designed a tool that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

You’re in charge

Manage your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to pick what goes where, when it starts, and how.

Our developers considered user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from SerioPlus to Pega Customer Service

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Pega Customer Service.

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When migrating your data from SerioPlus to Pega Customer Service we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Pega Customer Service work

  • Prepare

    Register and go to our migration wizard.

  • Opt and link your SerioPlus support desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Outline your needs

    Let us know exactly what elements of your migration you would like to tweak

  • Have your needs estimated

    We shall analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from SerioPlus to Pega Customer Service all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Pega Customer Service import

Our staff would be more than happy to perform a personalized migration in case you have particular needs.
Get a price estimation

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