SerioPlus to ((OTRS)) Community Edition
migration service

Smooth, no special knowledge or programming required. A complete SerioPlus to ((OTRS)) Community Edition data migration tool.

More details

Your best tool for SerioPlus to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick the records you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target solution and see the wonders happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost critical customer support details.
Simple and easy process

No need to worry about coding or continuously control each record transferred.

Just attach your source and target, pick what you want to migrate and allow the system do the remainder.

Data dependency

Your customer info migrates unite, you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our employees can see your passwords or other information.

You can be certain with HDM no data breaches are possible.

Record mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from SerioPlus to ((OTRS)) Community Edition

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus helping you to make sure that the data end up being in the right destinations in ((OTRS)) Community Edition.

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Retained relation between object and people

When migrating your data from SerioPlus to ((OTRS)) Community Edition we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to ((OTRS)) Community Edition work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from SerioPlus to ((OTRS)) Community Edition.

  • Connect SerioPlus

    Complete the form with requested credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect ((OTRS)) Community Edition

    Do the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences.

  • Migrate small amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    When everything's tested out, choose a quiet time with the minimal load on the support department and begin migrating from SerioPlus to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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