SerioPlus to ngDesk
migration service

Smooth, no special expertise or coding required. A complete SerioPlus to ngDesk data migration software.

More details

Your best tool for SerioPlus to ngDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on what data you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new platform and enjoy the miracle happening.
Record completion
Transfer your help desk data in full to ensure that no ticket has lost critical customer support details.
Simple and easy process

No need to worry about coding or continuously watch each record moved.

Just attach your source and target, choose what you need to take to a new database and allow the tool deal with the rest for you.

Data dependency

Your information migrates complete, you can take our word.

Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our employees can see your passwords or records.

You may be sure that with HDM no data breaches will take place.

Record mapping

Choose records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.

Simple & effective

In just a few clicks it will be possible to select the data arrangement, when it goes, and how.

Our developers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we strive to deliver the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from SerioPlus to ngDesk

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the records end up being in the right destinations in ngDesk.

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Sustained relation between object and people

When migrating your data from SerioPlus to ngDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to ngDesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect SerioPlus

    Select and link your SerioPlus support desk with HDM.

  • Grant the right to access your ngDesk account.

  • Outline your needs

    Let us understand precisely what parts of your migration you wish to tweak

  • Have your preferences estimated

    We shall investigate your application and send you with a total price and a scope of tasks.

  • Migrate from SerioPlus to ngDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ngDesk import

Our staff would be more than happy to run a customized migration if you have special demands.
Get a price estimation

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