SerioPlus to Jira Software
migration service

Effortless , no special knowledge or programming required. A complete SerioPlus to Jira Software data migration tool.

More details

Your best tool for SerioPlus to Jira Software data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and see the miracle happening.
Record completion
Migrate your help desk data in full to make certain that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface is as easy to use as possible.

Connect the help desks, select data, click ok, and the migration is ready!

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that some records will be lost and service quality will decrease. Everything will arrive how you expected.

Data safety is paramount

You data is everything which is why we created a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from SerioPlus to Jira Software

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right places in Jira Software.

Next

Maintained association between object and people

When migrating your data from SerioPlus to Jira Software we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from SerioPlus to Jira Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Jira Software work

  • Prepare

    Start by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from SerioPlus to Jira Software.

  • Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Software all data

    Once everything's validated, choose a quiet time with the least load on the support team and start migrating from SerioPlus to Jira Software.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your Jira Software import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

10 Data Migration Mistakes You Should Totally Avoid

We’ve done hundreds of migrations over the past couple of years and we know what issues many people tend to repeat. Hence why we decided…

Book a Call
cancel
%s
— %s