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SerioPlus to IMIchat
migration service

Smooth , no special knowledge or coding required. A complete SerioPlus to IMIchat data migration software.

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Your best tool for SerioPlus to IMIchat data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick customer info you need to migrate and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target solution and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost vital customer support information.
Automated migration

Scared that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Connect the platforms, pick records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

Information is key which is why we developed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from producing great customer service, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from SerioPlus to IMIchat

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right places in IMIchat.

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Maintained connection between object and people

When migrating your data from SerioPlus to IMIchat we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to IMIchat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to IMIchat work

  • Prepare

    Register and go to our migration service.

  • Connect SerioPlus

    Choose and link your SerioPlus service desk with HDM.

  • Connect IMIchat

    Grant access to your IMIchat account.

  • Outline your requirements

    Let us understand precisely what elements of your migration you need to tweak

  • Get your requirements estimated

    We will research your case and send you with a cost and a scope of tasks.

  • Migrate from SerioPlus to IMIchat all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your IMIchat import

Our staff would be more than happy to run a customized migration if you have particular requirements.
Get a price estimation

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