SerioPlus to Help Sumo
migration service

Smooth, no special know how or coding required. A complete SerioPlus to Help Sumo data migration software.

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Your best tool for SerioPlus to Help Sumo data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on customer info you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the target platform and observe the wonders happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer support information.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the help desks, select records, click ok, and you’re done!

Data maintenance

Your information comes unite, you can take our word.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can access to your credentials or other information.

You can be sure that with HDM no data breaches will take place.

Data mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.

Our developers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we strive to offer the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from SerioPlus to Help Sumo

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department.

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields, thus letting you ensure that the data end up being in the right places in Help Sumo.

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Retained association between object and people

When migrating your data from SerioPlus to Help Sumo we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Help Sumo work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and link your SerioPlus service desk with HDM.

  • Connect Help Sumo

    Give access to your Help Sumo account.

  • Express your needs

    Let us know what parts of your migration you would like to adjust

  • Get your preferences estimated

    We'll investigate your application and get back to you with a total price and a scope of work.

  • Migrate from SerioPlus to Help Sumo everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Help Sumo import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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