SerioPlus to Gnatta
migration service

Smooth , no special expertise or coding required. A complete SerioPlus to Gnatta data migration tool.

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Your best tool for SerioPlus to Gnatta data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and see the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing vital customer support information.
Effortless process

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just attach both platforms, choose what you want to take to a new database and let the tool deal with the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is key which is why we created a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in charge

Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from SerioPlus to Gnatta

Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right places in Gnatta.

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Retained relation between object and people

When migrating your data from SerioPlus to Gnatta we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Gnatta

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Gnatta work

  • Prepare

    Register and go to our migration service.

  • Opt and link your SerioPlus service desk with HDM.

  • Connect Gnatta

    Grant access to your Gnatta account.

  • Clarify your business needs

    Let us understand precisely what components of your migration you wish to modify

  • Get your preferences estimated

    We shall investigate your case and send you with a price range and a scope of work.

  • Migrate from SerioPlus to Gnatta all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Gnatta import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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