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SerioPlus to Eptica Entreprise Suite
migration service

Effortless , no special know how or programming required. A complete SerioPlus to Eptica Entreprise Suite data migration software.

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Your best tool for SerioPlus to Eptica Entreprise Suite data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply choose what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just choose what data will go to the target system and enjoy the wonders happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost essential customer service details.
Easy process

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, pick what you need to take to a new database and allow the tool do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is everything which is why we developed a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to select the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Apart from producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from SerioPlus to Eptica Entreprise Suite

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in Eptica Entreprise Suite.

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Retained relation between object and people

When migrating your data from SerioPlus to Eptica Entreprise Suite we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Eptica Entreprise Suite work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect SerioPlus

    Choose and connect your SerioPlus support desk with HDM.

  • Grant access to your Eptica Entreprise Suite account.

  • Explain your business needs

    Let us understand precisely what components of your migration you would like to modify

  • Have your requirements estimated

    We'll investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from SerioPlus to Eptica Entreprise Suite all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Eptica Entreprise Suite import

Our staff would be more than happy to perform a customized migration if you have specific needs.
Get a price estimation

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