SerioPlus to DigitalGenius
migration service

Extremely easy , no special know how or coding required. A complete SerioPlus to DigitalGenius data migration tool.

More details

The best SerioPlus to DigitalGenius tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose what data you need to move and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and enjoy the magic happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost critical customer support details.
Easy procedure

You don’t have to bother about coding or constantly control each record transferred.

Just link your source and target, choose what you want to migrate and let the system do the rest for you.

Data maintenance

Your information migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to deliver the most effective migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from SerioPlus to DigitalGenius

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in DigitalGenius.

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Maintained relation between object and people

When migrating your records from SerioPlus to DigitalGenius we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to DigitalGenius

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SerioPlus to DigitalGenius work

  • Get ready

    Sign up and go to our migration service.

  • Connect SerioPlus

    Opt and link your SerioPlus support desk with HDM.

  • Connect DigitalGenius

    Grant access to your DigitalGenius account.

  • Detail your business needs

    Let us know what parts of your migration you need to adjust

  • Get your needs estimated

    We will research your case and get back to you with a cost and a scope of work.

  • Migrate from SerioPlus to DigitalGenius everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your DigitalGenius import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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