SerioPlus to Connex One
migration service

Smooth , no special skill set or coding required. A complete SerioPlus to Connex One data migration tool.

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Your best tool for SerioPlus to Connex One data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just choose customer info you need to transfer and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and observe the wonders happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about scripting or constantly control each record moved.

Just attach your source and target, tick what you want to migrate and allow the Migration Wizard do the rest for you.

Data maintenance

Your information migrates complete and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees have access to your passwords or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Pick data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we aim to deliver the best possible migration tool. Yet, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from SerioPlus to Connex One

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Connex One.

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Retained relation between object and people

When migrating your data from SerioPlus to Connex One we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Connex One

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Connex One work

  • Prepare

    Sign up and go to our migration tool.

  • Connect SerioPlus

    Select and connect your SerioPlus service desk with HDM.

  • Grant access to your Connex One account.

  • Detail your business needs

    Let us know what aspects of your migration you wish to modify

  • Have your requirements estimated

    We'll research your case and get back to you with a price range and a scope of tasks.

  • Migrate from SerioPlus to Connex One all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Connex One import

Our staff would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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