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SerioPlus to Basic Online Service Desk / Help Desk
migration service

Effortless , no special know how or coding required. A complete SerioPlus to Basic Online Service Desk / Help Desk data migration instrument.

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Your best tool for SerioPlus to Basic Online Service Desk / Help Desk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose customer info you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new system and observe the wonders happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing critical customer support information.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Link the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records anyhow.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from SerioPlus to Basic Online Service Desk / Help Desk

Castle gates

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in Basic Online Service Desk / Help Desk.

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Retained relation between object and people

When migrating your data from SerioPlus to Basic Online Service Desk / Help Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Basic Online Service Desk / Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SerioPlus to Basic Online Service Desk / Help Desk work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your SerioPlus service desk with HDM.

  • Connect Basic Online Service Desk / Help Desk

    Give access to your Basic Online Service Desk / Help Desk account.

  • Clarify your needs

    Let us know exactly what elements of your migration you want to tweak

  • Get your preferences estimated

    We shall analyze your application and get back to you with a total price and a scope of work.

  • Migrate from SerioPlus to Basic Online Service Desk / Help Desk everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Basic Online Service Desk / Help Desk import

Our staff would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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