SerioPlus to Alcea HelpDesk
migration service

Extremely easy , no special knowledge or programming required. A complete SerioPlus to Alcea HelpDesk data migration tool.

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The best SerioPlus to Alcea HelpDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose what data you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target system and enjoy the magic happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool accessible as it can possibly be.

Connect the platforms, choose records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you left it.

Security is priority

You data is everything which is why we designed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it is possible to select what goes where, when it goes, and how.

Our developers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to switch from SerioPlus to Alcea HelpDesk

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in Alcea HelpDesk.

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Maintained relation between object and people

When migrating your records from SerioPlus to Alcea HelpDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SerioPlus to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SerioPlus to Alcea HelpDesk work

  • Get ready

    Register and go to our migration wizard.

  • Connect SerioPlus

    Choose and link your SerioPlus service desk with HDM.

  • Connect Alcea HelpDesk

    Grant the right to access your Alcea HelpDesk account.

  • Outline your requirements

    Let us know what parts of your migration you would like to fine-tune

  • Have your needs estimated

    We shall research your application and get back to you with a price range and a scope of tasks.

  • Migrate from SerioPlus to Alcea HelpDesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Alcea HelpDesk import

Our team would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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