Seraph Help Desk to SpiceCSM
migration service

Effortless , no special know how or coding required. A complete Seraph Help Desk to SpiceCSM data migration software.

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Your best tool for Seraph Help Desk to SpiceCSM data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Just decide on customer info you need to move and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just choose what data will go to the new platform and observe the magic happening.
Record structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost essential customer service details.
Automated migration

Afraid that you’ll need advanced skills to move your info? Worry not as we ensured that our tool interface accessible as possible.

Connect the help desks, choose data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their initial connections intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

Information is everything which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Seraph Help Desk to SpiceCSM

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in SpiceCSM.

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When migrating your data from Seraph Help Desk to SpiceCSM we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Seraph Help Desk to SpiceCSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Seraph Help Desk to SpiceCSM work

  • Prepare

    Sign up and go to our migration service.

  • Connect Seraph Help Desk

    Pick and connect your Seraph Help Desk support desk with HDM.

  • Give the right to access your SpiceCSM account.

  • Detail your requirements

    Let us know what elements of your migration you want to adjust

  • Have your requirements estimated

    We will analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Seraph Help Desk to SpiceCSM all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SpiceCSM import

Our staff would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

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