Seraph Help Desk to SMART SERVICE DESK ITSM
migration service

Effortless , no special knowledge or coding required. A complete Seraph Help Desk to SMART SERVICE DESK ITSM data migration tool.

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Your best tool for Seraph Help Desk to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target system and observe the miracle happening.
Record completion
Migrate your help desk records in full to make certain that no ticket is missing vital customer service information.
Automated migration

Scared that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface accessible as possible.

Link the platforms, choose records, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

You data is everything which is why we created a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it starts, and how.

Our developers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to switch from Seraph Help Desk to SMART SERVICE DESK ITSM

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in SMART SERVICE DESK ITSM.

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Maintained connectivity between object and people

When migrating your data from Seraph Help Desk to SMART SERVICE DESK ITSM we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Seraph Help Desk to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Seraph Help Desk to SMART SERVICE DESK ITSM work

  • Prepare

    Register and go to our migration tool.

  • Opt and connect your Seraph Help Desk service desk with HDM.

  • Give the right to access your SMART SERVICE DESK ITSM account.

  • Express your needs

    Let us know what aspects of your migration you would like to modify

  • Have your preferences estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Seraph Help Desk to SMART SERVICE DESK ITSM all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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