Seraph Help Desk to Pega Customer Service
migration service

Smooth , no special know how or coding required. A complete Seraph Help Desk to Pega Customer Service data migration tool.

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Your best tool for Seraph Help Desk to Pega Customer Service data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer service details.
Automated migration

Scared that you’ll need special skills to migrate your info? Worry not as we ensured that our tool simple to use as it can possibly be.

Link the platforms, select data, click ok, and the migration is ready!

Data maintenance

Your information comes unite and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind impenetrable walls. Not even all our employees have see your passwords or records.

You may be certain with HDM no hacker attacks are possible.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service provider, we aim to deliver the best possible migration tool. However, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Seraph Help Desk to Pega Customer Service

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in Pega Customer Service.

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Sustained connection between object and people

When migrating your data from Seraph Help Desk to Pega Customer Service we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Seraph Help Desk to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Seraph Help Desk to Pega Customer Service work

  • Prepare

    Register and go to our migration tool.

  • Opt and connect your Seraph Help Desk support desk with HDM.

  • Grant the right to access your Pega Customer Service account.

  • Explain your needs

    Let us understand precisely what elements of your migration you want to fine-tune

  • Have your requirements estimated

    We shall research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Seraph Help Desk to Pega Customer Service all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Pega Customer Service import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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