Seraph Help Desk to eGain Suite
migration service

Smooth , no special knowledge or coding required. A complete Seraph Help Desk to eGain Suite data migration software.

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Your best tool for Seraph Help Desk to eGain Suite data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target solution and enjoy the miracle happening.
Record completion
Transfer your help desk records in full to ensure that no ticket has lost essential customer service information.
Simple and easy procedure

No need to worry about coding or constantly watch each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and let the system do the remainder.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or other information.

You may rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a few buttons to press you will be able to select the data arrangement, when it starts, and how.

Our software took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to offer the best possible migration tool. However, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Seraph Help Desk to eGain Suite

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in eGain Suite.

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Sustained connection between object and people

When migrating your data from Seraph Help Desk to eGain Suite we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Seraph Help Desk to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Seraph Help Desk to eGain Suite work

  • Prepare

    Register and go to our migration service.

  • Connect Seraph Help Desk

    Opt and connect your Seraph Help Desk service desk with HDM.

  • Give the right to access your eGain Suite account.

  • Describe your needs

    Let us know what elements of your migration you want to adjust

  • Get your preferences estimated

    We will investigate your case and send you with a price and a scope of work.

  • Migrate from Seraph Help Desk to eGain Suite all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your eGain Suite import

Our staff would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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