Seraph Help Desk to CMDBuild
migration service

Trouble-free , no special know how or programming required. A complete Seraph Help Desk to CMDBuild data migration software.

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Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've considered all major peculiarities of various helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to migrate data from Seraph Help Desk to CMDBuild

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in CMDBuild.

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When migrating your records from Seraph Help Desk to CMDBuild we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Seraph Help Desk to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Seraph Help Desk to CMDBuild work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Seraph Help Desk

    Opt and connect your Seraph Help Desk service desk with HDM.

  • Give the right to access your CMDBuild account.

  • Describe your requirements

    Let us know what components of your migration you need to tweak

  • Have your preferences estimated

    We'll research your case and send you with a total price and a scope of tasks.

  • Migrate from Seraph Help Desk to CMDBuild everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your CMDBuild import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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Here’s What To Do When Merging Help Desk Instances

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3 Strategies to Follow When Switching Help Desks

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The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision of choosing a new, more powerful help desk platform. But switching to new software with all future advantages causes a number of inconveniences at the time of transition. You need …

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