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Sentiment to ((OTRS)) Community Edition
migration service

Extremely easy , no special knowledge or coding required. A complete Sentiment to ((OTRS)) Community Edition data migration software.

More details

The best Sentiment to ((OTRS)) Community Edition tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just choose what data you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and enjoy the magic happening.
Data completion
Migrate your help desk data in full to make certain that no ticket is missing vital customer service details.
Easy procedure

No need to worry about coding or continuously control each piece of info moved.

Just link both platforms, pick what you want to migrate and let the system deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to switch from Sentiment to ((OTRS)) Community Edition

Castle gates

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in ((OTRS)) Community Edition.

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Maintained relation between object and people

When migrating your records from Sentiment to ((OTRS)) Community Edition we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Sentiment to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Sentiment to ((OTRS)) Community Edition work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Sentiment to ((OTRS)) Community Edition.

  • Connect Sentiment

    Fill out the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition all data

    Once everything's tested out, determine a quiet time with the minimal load on the support staff and begin migrating from Sentiment to ((OTRS)) Community Edition.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your ((OTRS)) Community Edition import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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