Sentiment to OTRS
migration service

Extremely easy , no special knowledge or coding required. A complete Sentiment to OTRS data migration software.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to switch from Sentiment to OTRS

Strong security of your data

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in OTRS.

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Maintained relation between object and people

When migrating your records from Sentiment to OTRS we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Sentiment to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Sentiment to OTRS work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your Sentiment support desk with HDM.

  • Give access to your OTRS account.

  • Explain your business needs

    Let us know what elements of your migration you wish to modify

  • Have your needs estimated

    We shall investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Sentiment to OTRS everything

    Move all your customer support information in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your OTRS import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation
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