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Sentiment to eGain Suite
migration service

Effortless , no special know how or programming required. A complete Sentiment to eGain Suite data migration instrument.

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Your best tool for Sentiment to eGain Suite data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Just decide on customer info you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise required. Just pick what data will go to the new platform and observe the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing vital customer support details.
Simple and easy procedure

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, tick what you need to migrate and allow the Migration Wizard do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in charge

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks it will be possible to pick what goes where, when it goes, and how.

Our software took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Except providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Sentiment to eGain Suite

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in eGain Suite.

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Sustained connection between object and people

When migrating your data from Sentiment to eGain Suite we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Sentiment to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Sentiment to eGain Suite work

  • Prepare

    Register and go to our migration software.

  • Pick and link your Sentiment support desk with HDM.

  • Connect eGain Suite

    Grant the right to access your eGain Suite account.

  • Detail your requirements

    Let us know exactly what components of your migration you wish to modify

  • Have your needs estimated

    We shall research your application and get back to you with a total price and a scope of work.

  • Migrate from Sentiment to eGain Suite all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your eGain Suite import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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