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Sentiment to Alcea HelpDesk
migration service

Effortless , no special expertise or coding required. A complete Sentiment to Alcea HelpDesk data migration instrument.

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Your best tool for Sentiment to Alcea HelpDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new platform and observe the magic happening.
Record completion
Migrate your help desk records in full to make sure that no ticket has lost critical customer support information.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we ensured that our tool interface user friendly as possible.

Connect the help desks, select data, click ok, and the migration is ready!

Data dependency

Your information migrates complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our employees can access to your passwords or other information.

You can be sure that with HDM no data breaches will take place.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Guided migration

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service provider, we work to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Sentiment to Alcea HelpDesk

Castle gates

Strong security of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Alcea HelpDesk.

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Maintained association between object and people

When migrating your data from Sentiment to Alcea HelpDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Sentiment to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Sentiment to Alcea HelpDesk work

  • Prepare

    Register and go to our migration service.

  • Connect Sentiment

    Pick and link your Sentiment service desk with HDM.

  • Give access to your Alcea HelpDesk account.

  • Express your requirements

    Let us understand precisely what elements of your migration you wish to fine-tune

  • Get your requirements estimated

    We'll research your application and get back to you with a price range and a scope of work.

  • Migrate from Sentiment to Alcea HelpDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Alcea HelpDesk import

Our staff would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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