SolarWinds Service Desk (Samanage) import
in a few clicks

Without devs, timelack and hustle. With step-by-step SolarWinds Service Desk (Samanage) import setup form.

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SolarWinds Service Desk (Samanage) import tool you’ve been looking for

Your platform import issues are behind you now. Complete migration from platform to platform with HDM swift and effortless.
Save time & money
Affordable process cost, a swift transition to the new system, and no need to create the migration method. All with HDM.
Smooth migration course
Simply prepare your information for transition beforehand and begin moving your records. No need to fiddle with anything.
Essential custom records aside
Regardless of your reasons, move your historical data to the target platform to keep up with customers easier.
Automated migration

Only the smallest preparations are required from you. We already made the script.

All you have to do is set your system import preferences and you’re good to start.

Connection coherence

All your emails will move with the correct structure. From sender and receiver info to attachments and signatures, all data will be untouched.

The same goes for the help desk and CSV data. By the end, you get technically viable information.

Data safety

All the credentials you provide throughout the migration process are not kept in our system. Only authorized staff can gain access to your profiles or help desk panelrecords.

All the information you provide is behind a thick wall from the outside world.

Arrange your records

It’s not required to conduct extensive data reviews to get started on your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to keep and say where it goes just by clicking corresponding boxes.

Robust but transparent

You don’t need to understand the system to make full use of it.

Useful on-screen instructions will help you proceed your data fast and effectively. As a result, you can move data just about anywhere you like.

Customer support

Our main goal is to make our service as convenient to you as possible, as evident by G2. We always aim for quality and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.

Why import data to SolarWinds Service Desk (Samanage) utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.


Easy to get around wizard to setup import

Our service was created to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration lets you instantly transmit custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to SolarWinds Service Desk (Samanage) with their respective agents, contacts, and attachments, thereby, saving the record of customers' requests.


Relations illustration

Objects you may import to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to SolarWinds Service Desk (Samanage) in several simple steps

  • Prepare

    In the target help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the SolarWinds Service Desk (Samanage) import.

  • Connect source Help Desk

    Select your current help desk from the list and complete the form to let our migration tool retrieve the data.

  • After you have specified your data source, connect our service with your SolarWinds Service Desk (Samanage) to allow the import.

  • Select objects

    Choose the data you want to migrate and set the mapping of ticket fields, both standard, and custom.

  • Import small amount of data

    Run a free demo to see how your migration to SolarWinds Service Desk (Samanage) will look like and confirm that the records translates correctly.

  • Import to SolarWinds Service Desk (Samanage) everything

    Once everything's tested, pick the best time when the majority of your customers are offline and initiate the Full Data Migration.

We keep all data safe

We take safety very seriously and have established a complete set of practices, technologies, and policies to help ensure that your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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SolarWinds Service Desk (Samanage) import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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