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SolarWinds Service Desk (Samanage) to WalkMe
migration service

Trouble-free , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to WalkMe data migration software.

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The best SolarWinds Service Desk (Samanage) to WalkMe tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick customer info you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing critical customer service information.
Automated tool

Worried that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool user friendly as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

Data maintenance

Your customer data comes complete and we mean it.

Every email, every ticket, and every little bit of info will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind thick walls. Not even all our employees have access to your credentials or records.

You can rest assured that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of clicks you will be able to pick what goes where, when it goes, and in what order.

Our software considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the best possible migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to WalkMe

Castle gates

Strong security of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in WalkMe.

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Maintained association between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to WalkMe we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to WalkMe work

  • Get ready

    Sign-up and go to our migration software.

  • Select and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect WalkMe

    Grant access to your WalkMe account.

  • Describe your needs

    Let us know exactly what parts of your migration you wish to tweak

  • Get your preferences estimated

    We will analyze your case and get back to you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to WalkMe all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your WalkMe import

Our team would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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