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SolarWinds Service Desk (Samanage) to Vivocha
migration service

Extremely easy , no special expertise or coding required. A complete SolarWinds Service Desk (Samanage) to Vivocha data migration tool.

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The best SolarWinds Service Desk (Samanage) to Vivocha tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply decide on the records you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and see the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost essential customer service information.
Easy procedure

No need to worry about coding or continuously watch each piece of info transferred.

Just link your source and target, tick what you need to migrate and let the system do the rest for you.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or records.

You may rest assured that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to choose the data arrangement, when it goes, and how.

Our software considered user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we aim to offer the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Vivocha

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Vivocha.

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Retained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Vivocha we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Vivocha work

  • Get ready

    Sign up and go to our migration tool.

  • Connect SolarWinds Service Desk (Samanage)

    Opt and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Grant the right to access your Vivocha account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you would like to modify

  • Get your preferences estimated

    We will research your application and send you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Vivocha everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Vivocha import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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