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SolarWinds Service Desk (Samanage) to VI Service Desk
migration service

Extremely easy , no special knowledge or coding required. A complete SolarWinds Service Desk (Samanage) to VI Service Desk data migration instrument.

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The best SolarWinds Service Desk (Samanage) to VI Service Desk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just pick what data you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the new solution and enjoy the magic happening.
Data completion
Transfer your help desk records in full to ensure that no ticket has lost critical customer service details.
Automated tool

Scared that you’ll need advanced skills to move your info? Worry not as we ensured that our tool accessible as it can possibly be.

Link the help desks, pick records, click ok, and you’re done!

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is priority

Information is everything which is why we developed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks you will be able to select the data arrangement, when it goes, and how.

Our developers considered customer experience as an essential factor and ensured that you will be able to use the system to its fullest.

Good service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to VI Service Desk

Castle gates

Strong safety of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right destinations in VI Service Desk.

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Sustained connection between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to VI Service Desk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to VI Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to VI Service Desk work

  • Get ready

    Register and go to our migration service.

  • Connect SolarWinds Service Desk (Samanage)

    Pick and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Grant the right to access your VI Service Desk account.

  • Outline your needs

    Let us know what elements of your migration you need to adjust

  • Have your requirements estimated

    We'll research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to VI Service Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your VI Service Desk import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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