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SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM)
migration service

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM) data migration tool.

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The best SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM) tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply pick the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target solution and see the wonders happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost critical customer service information.
Easy procedure

No need to worry about coding or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

Information is everything which is why we developed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Select data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Simple & effective

In only a few buttons to press you will be able to choose what goes where, when it goes, and in what order.

Our developers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer service first

Except providing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM)

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in USU Valuemation (ITSDM).

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Retained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM) work

  • Get ready

    Register and go to our migration software.

  • Connect SolarWinds Service Desk (Samanage)

    Choose and connect your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect USU Valuemation (ITSDM)

    Grant access to your USU Valuemation (ITSDM) account.

  • Express your needs

    Let us understand precisely what elements of your migration you want to adjust

  • Have your requirements estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to USU Valuemation (ITSDM) everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your USU Valuemation (ITSDM) import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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