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SolarWinds Service Desk (Samanage) to USU Smart Link
migration service

Trouble-free , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to USU Smart Link data migration instrument.

More details
There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose the records you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new system and see the miracle happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost essential customer support details.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Connect the platforms, choose data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their previous connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we designed a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except providing great customer service, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously making great strides to increase the general experience.


Castle gates

Strong privacy of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in USU Smart Link.

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Retained connection between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to USU Smart Link we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Register and go to our migration wizard.

  • Connect SolarWinds Service Desk (Samanage)

    Pick and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Give access to your USU Smart Link account.

  • Clarify your requirements

    Let us understand precisely what aspects of your migration you wish to tweak

  • Have your needs estimated

    We will investigate your case and send you with a price and a scope of tasks.

  • Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration
Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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