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SolarWinds Service Desk (Samanage) to Twilio Flex
migration service

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Twilio Flex data migration tool.

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The best SolarWinds Service Desk (Samanage) to Twilio Flex tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on the records you need to migrate and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new platform and see the miracle happening.
Data completion
Move your help desk info in full to ensure that no ticket has lost essential customer support details.
Effortless procedure

You don’t have to bother about coding or continuously watch each record transferred.

Just link both platforms, tick what you need to migrate and allow the system do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is everything which is why we developed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might actually need.

Simple & effective

In only a few clicks it will be possible to choose what goes where, when it starts, and how.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Except producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Twilio Flex

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in Twilio Flex.

Next

When migrating your records from SolarWinds Service Desk (Samanage) to Twilio Flex we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Twilio Flex work

  • Get ready

    Sign-up and go to our migration wizard.

  • Connect SolarWinds Service Desk (Samanage)

    Pick and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect Twilio Flex

    Give the right to access your Twilio Flex account.

  • Describe your requirements

    Let us know exactly what parts of your migration you need to adjust

  • Have your requirements estimated

    We shall research your application and send you with a total price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Twilio Flex everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Twilio Flex import

Our team would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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