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SolarWinds Service Desk (Samanage) to Trakdesk
migration service

Smooth , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Trakdesk data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to Trakdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just decide on the records you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and see the magic happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support information.
Automated migration

Scared that you’ll have to use special skills to move your customer service data? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Connect the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members can access to your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we work to propose the most effective migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Trakdesk

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right places in Trakdesk.

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Maintained connection between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Trakdesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Trakdesk work

  • Prepare

    Register and go to our migration wizard.

  • Pick and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Connect Trakdesk

    Give the right to access your Trakdesk account.

  • Describe your requirements

    Let us know exactly what elements of your migration you want to fine-tune

  • Have your preferences estimated

    We shall research your case and send you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Trakdesk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Trakdesk import

Our staff would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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