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SolarWinds Service Desk (Samanage) to TeamSupport
migration service

Trouble-free , no special know how or coding required. A complete SolarWinds Service Desk (Samanage) to TeamSupport data migration software.

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The best SolarWinds Service Desk (Samanage) to TeamSupport tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Just decide on the records you need to transfer and start the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the new platform and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost vital customer service details.
Easy process

No need to worry about coding or constantly watch each record moved.

Just link both platforms, tick what you want to migrate and allow the system deal with the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

Information is key which is why we created a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Data mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always strive to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to TeamSupport

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in TeamSupport.

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Sustained connectivity between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to TeamSupport we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to TeamSupport

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to TeamSupport work

  • Get ready

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to TeamSupport.

  • Connect SolarWinds Service Desk (Samanage)

    Complete the form with necessary credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect TeamSupport

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to TeamSupport all data

    Once everything's validated, find a quiet time with the minimal load on the support team and begin migrating from SolarWinds Service Desk (Samanage) to TeamSupport.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your TeamSupport import

Our team would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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