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SolarWinds Service Desk (Samanage) to Support Desk
migration service

Smooth , no special skill set or coding required. A complete SolarWinds Service Desk (Samanage) to Support Desk data migration software.

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Your best tool for SolarWinds Service Desk (Samanage) to Support Desk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick the records you need to move and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and see the magic happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing essential customer support details.
Effortless process

You don’t have to bother about coding or continuously control each record moved.

Just attach your source and target, tick what you need to migrate and allow the tool do the rest for you.

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can see your credentials or other information.

You can be certain with HDM no data breaches will take place.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a data import service provider, we strive to offer the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to Support Desk

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Support Desk.

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Sustained relation between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to Support Desk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Support Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to Support Desk work

  • Prepare

    Sign up and go to our migration service.

  • Choose and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect Support Desk

    Give access to your Support Desk account.

  • Clarify your needs

    Let us know what components of your migration you want to modify

  • Have your requirements estimated

    We shall analyze your application and get back to you with a price and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to Support Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Support Desk import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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