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SolarWinds Service Desk (Samanage) to Solvemate
migration service

Trouble-free , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to Solvemate data migration software.

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The best SolarWinds Service Desk (Samanage) to Solvemate tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just pick the records you need to migrate and set off with the transition when comfortable.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the new solution and see the miracle happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface accessible as possible.

Attach the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that some records will be missing and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is key which is why we developed a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in control

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to Solvemate

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Solvemate.

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Sustained connection between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to Solvemate we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to Solvemate work

  • Get ready

    Register and go to our migration software.

  • Connect SolarWinds Service Desk (Samanage)

    Select and link your SolarWinds Service Desk (Samanage) service desk with HDM.

  • Give the right to access your Solvemate account.

  • Detail your business needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your requirements estimated

    We shall research your case and get back to you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to Solvemate all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Solvemate import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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