SolarWinds Service Desk (Samanage) to SmarterTrack
migration service
Trouble-free , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to SmarterTrack data migration software.
SolarWinds Service Desk (Samanage) to SmarterTrack
The best SolarWinds Service Desk (Samanage) to SmarterTrack tool made for you
There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to migrate and set off with the transition right away.Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and observe the miracle happening.Data completion
Transfer your help desk records in full to make certain that no ticket is missing vital customer support details.Effortless procedure
No need to worry about coding or constantly watch each piece of info transferred.
Just attach your source and target, tick what you want to migrate and allow the system do the rest for you.
Data dependency
Your customer data comes unite , you can take our word.
Each email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction archive.
Data protected
Your customer data is behind thick walls. Not even all our team members can see your credentials or other information.
You may rest assured that with HDM no data breaches will take place.
You control the process
Manage your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you migrate your information accurately.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a migration service supplier, we strive to propose the most effective migration tool. Yet, our priority is customer support quality.
Proven by our many five-star user reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to SmarterTrack
Strong safety of your information
The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right destinations in SmarterTrack.Next
Sustained relation between object and people
When migrating your records from SolarWinds Service Desk (Samanage) to SmarterTrack we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to SmarterTrack
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from SolarWinds Service Desk (Samanage) to SmarterTrack work
Get ready
Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to SmarterTrack.
Connect SolarWinds Service Desk (Samanage)
Fill in the form with requested credentials to permit our data migration tool to retrieve information from your current help desk.
Link SmarterTrack
Do the same action to connect our service with the new help desk and thereby make it possible to import the data.
Select objects
Choose the information you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences
Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
Migrate to SmarterTrack everything
Once everything's tested, choose a quiet time with the least load on the support team and start migrating from SolarWinds Service Desk (Samanage) to SmarterTrack.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet an expert run your SmarterTrack import
Our team would be more than happy to run a personalized migration in case you have particular demands.
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