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SolarWinds Service Desk (Samanage) to ServicePRO
migration service

Extremely easy , no special knowledge or programming required. A complete SolarWinds Service Desk (Samanage) to ServicePRO data migration tool.

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The best SolarWinds Service Desk (Samanage) to ServicePRO tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just decide on what data you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new platform and enjoy the magic happening.
Data completion
Transfer your help desk info in full to ensure that no ticket is missing vital customer support details.
Simple and easy procedure

No need to worry about scripting or constantly watch each record transferred.

Just link your source and target, pick what you want to migrate and allow the tool deal with the remainder.

Data dependency

Your customer data comes complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our team members can see your passwords or other information.

You may be certain with HDM no data breaches are possible.

Record mapping

Choose data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we aim to propose the most effective migration tool. However, our prime concern is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to ServicePRO

Castle gates

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right destinations in ServicePRO.

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Sustained relation between object and people

When migrating your records from SolarWinds Service Desk (Samanage) to ServicePRO we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to ServicePRO

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from SolarWinds Service Desk (Samanage) to ServicePRO work

  • Get ready

    Sign-up and go to our migration software.

  • Select and link your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Give the right to access your ServicePRO account.

  • Clarify your needs

    Let us understand precisely what components of your migration you want to modify

  • Have your preferences estimated

    We'll research your case and send you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to ServicePRO everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your ServicePRO import

Our team would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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