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SolarWinds Service Desk (Samanage) to ServiceDock
migration service

Effortless , no special skill set or programming required. A complete SolarWinds Service Desk (Samanage) to ServiceDock data migration instrument.

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Your best tool for SolarWinds Service Desk (Samanage) to ServiceDock data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just pick customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new solution and observe the miracle happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer service details.
Easy process

No need to worry about scripting or continuously control each record moved.

Just attach both platforms, pick what you want to take to a new database and allow the tool do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

You data is key which is why we created a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Guided migration

If this is your first migration, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to ServiceDock

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in ServiceDock.

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Retained relation between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to ServiceDock we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to ServiceDock

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to ServiceDock work

  • Prepare

    Sign up and go to our migration software.

  • Connect SolarWinds Service Desk (Samanage)

    Pick and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Grant access to your ServiceDock account.

  • Outline your business needs

    Let us know what parts of your migration you wish to modify

  • Get your preferences estimated

    We will research your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from SolarWinds Service Desk (Samanage) to ServiceDock all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your ServiceDock import

Our staff would be more than happy to perform a customized migration if you have particular requirements.
Get a price estimation

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