SolarWinds Service Desk (Samanage) to ServiceDesk Plus
migration service
Effortless , no special expertise or programming required. A complete SolarWinds Service Desk (Samanage) to ServiceDesk Plus data migration software.
SolarWinds Service Desk (Samanage) to ServiceDesk Plus
Your best tool for SolarWinds Service Desk (Samanage) to ServiceDesk Plus data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and code development processes. Simply decide on customer info you need to migrate and start the transition immediately.Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and observe the miracle happening.Record completion
Move your help desk records in full to make sure that no ticket is missing vital customer support information.Effortless process
You don’t have to bother about coding or continuously control each piece of info transferred.
Just attach both platforms, tick what you want to migrate and allow the Migration Wizard deal with the rest for you.
Intact data links
Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.
You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you expected.
Data safety is paramount
Information is everything which is why we created a method that will keep your customer records safe and sound.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
You control the process
Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.
Guided migration
If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you move your information accurately.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from providing great customer service, we always aim to improve our customer service.
As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the general experience.
Reasons to use Help Desk Migration to switch from SolarWinds Service Desk (Samanage) to ServiceDesk Plus
Strong privacy of your information
The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in ServiceDesk Plus.Next
Retained connection between object and people
When migrating your data from SolarWinds Service Desk (Samanage) to ServiceDesk Plus we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from SolarWinds Service Desk (Samanage) to ServiceDesk Plus
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from SolarWinds Service Desk (Samanage) to ServiceDesk Plus work
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Prepare
Start off by creating Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from SolarWinds Service Desk (Samanage) to ServiceDesk Plus.
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Link SolarWinds Service Desk (Samanage)
Fill in the form with requested credentials to allow our data migration tool to fetch data from your current help desk.
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Link ServiceDesk Plus
Do the same action to connect our service with the new help desk and thus make it possible to import the data.
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Choose objects
Select the data you want to migrate and set the ticket fields mapping, so the data could be moved according to your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to ServiceDesk Plus all data
Once everything's tested out, determine a quiet time with the least load on the support staff and start migrating from SolarWinds Service Desk (Samanage) to ServiceDesk Plus.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional run your ServiceDesk Plus import
Our staff would be more than happy to run a custom migration in case you have particular demands.
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