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SolarWinds Service Desk (Samanage) to SerioPlus
migration service

Smooth , no special know how or programming required. A complete SolarWinds Service Desk (Samanage) to SerioPlus data migration software.

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Your best tool for SolarWinds Service Desk (Samanage) to SerioPlus data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Just choose what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing critical customer service details.
Simple and easy procedure

No need to worry about coding or continuously watch each record transferred.

Just link your source and target, pick what you want to migrate and let the tool deal with the remainder.

Data maintenance

Your customer info comes complete and we mean it.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our employees have see your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

Data mapping

Select records that will be moved by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we strive to deliver the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from SolarWinds Service Desk (Samanage) to SerioPlus

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the records end up in the right destinations in SerioPlus.

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Sustained relation between object and people

When migrating your data from SolarWinds Service Desk (Samanage) to SerioPlus we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from SolarWinds Service Desk (Samanage) to SerioPlus

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from SolarWinds Service Desk (Samanage) to SerioPlus work

  • Prepare

    Sign up and go to our migration software.

  • Select and connect your SolarWinds Service Desk (Samanage) support desk with HDM.

  • Connect SerioPlus

    Give access to your SerioPlus account.

  • Express your requirements

    Let us know what elements of your migration you want to tweak

  • Have your needs estimated

    We'll investigate your application and send you with a price and a scope of work.

  • Migrate from SolarWinds Service Desk (Samanage) to SerioPlus everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SerioPlus import

Our staff would be more than happy to perform a custom migration in case you have special needs.
Get a price estimation

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